Frequently Asked Questions
Frequently Asked Questions
Generic questions about us, view individual homes pages from more info.
Payment
Prices quoted on our website are for direct deposit only. When paying by card it’s an extra 10% charge.
Is linen provided?
All linen is supplied – luxury towels and linen, wide variety of pillows and a couch blanket. Regent Retreat has pool towels.
What pantry items are there?
A variety of sauces, salt, pepper, spices, cooking oil, mayo, breakfast spreads and sugar. Other seasonal items also complimentary.
Check in and check out
Check in 3pm, where possible we try to get you in earlier, so please advise us of your arrival time and we’ll see what we can do.
Check out is 12pm.
Free breakfast includes?
A variety of frozen breads, milk, variety of cereals, margarine, pancakes, sugar, coffee, a wide variety of tea and breakfast spreads.
Parking
There is plenty of free street parking at all of our homes.
Please visit individual home pages for off street car, boat and caravan parking.
Cooking facilities
Our homes have fully equipped kitchens with Baccarat cookware, knives, cutlery and more.
Pool and toys
Pool toys, shade tent and swimming towels are provided at Regent Retreat.
Cleaning products
A dish cloth, spray and wipe, floor cleaner, scourer, mop, vacuum and washing basket are provided.
Stan and wifi
There's free Stan and unlimited wifi at all of our homes.
Electric blankets
Electric blankets are supplied on some of our beds (automatic turnoff function). Bunks and electronic beds don't have them.
Laundry and ironing board
Iron and ironing boards are provided in all of our homes. Sunny Shackell and Regent Retreat have a washing machine.
Fur babies
Pets are welcome in all of our homes. THey're not allowed on furniture of carpeted areas. Dog toys, food bowls and a kennel are provided. $50 pet fee per pet, paid by direct deposit.
Security Deposit
30 days prior to arrival a $1,000 security deposit is required by direct deposit. This is reimbursed within 7 days of check out by bank transfer, subject to an inspection of the property after check out.